FlyCambodiaAngkorAir

FAQ

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Can I cancel my tickets booked online and how can I get refund?

Please contact us at reservations@flycambodiaangkorair.com for cancellation and refund request. The refund will be credited directly to the Credit Card used to purchase the tickets online. Note: Depends on the rules and conditions of your ticket class, the refund may NOT be allowed OR a refund fee may be applied.

How do I make a change tickets booked online?

For changes to an existing online booking, including rerouting and change of flight date or time, please contact us at reservations@flycambodiaangkorair.com for more supports.

What about carriage of liquids onboard aircrafts?

Some countries have made changes to security measures at airports. If you are traveling to any of these countries, these measures will affect what you can carry on board an aircraft on international flights.

What items can not be packed in my carry-on baggage?

The following items which in a passenger’s possession may be considered as weapons or dangerous objects and are not accepted as carry-on baggage:
    • All knives, including hunting knives and others;
    • Swords;
    • Bludgeons, blackjacks, billy clubs or similar instruments;
    • Any other device or object not commonly viewed as dangerous, but the possession of which suggests that it may be used as a weapon, namely, ice picks, straight (cut-throat) razors, long-blade scissors, etc.

How can I collect my online-purchased ticket?

Once payment is received, we'll process your booking and issue an e-ticket to send to your registered email address. If you don’t receive your eTicket Receipt within 12 hours after purchase, please contact us at reservations@flycambodiaangkorair.com.

What happens if I fail to check-in on time?

If you do not check in by the check-in on-time, you will not be able to travel on the flight. Depending on your ticket class, you will be charged the extra charges for change fee and/or fare differences.

Are online transactions/payments safe?

FlyCambodiaAngkorAir website participates in Verified by Visa and MasterCard® SecureCode™ security feature.

Which payment methods are available?

We offer our clients 2 options:

- Payment through onepay.vn (A payment gateway company for all oversea payment to our company) by using credit cards: VISA and MasterCard.

- Payment through payment link prepared by our staffs to support booking through email.

How do i use the E-ticket?

Please present your passport and reservation code (or ticket number showing on your e-ticket) at the check-in counter to collect your boarding pass and get on the flight.

How to reserve ticket on your website?

Please follow all the steps on the homepage of our website after the search box to reserve your ticket and make payment.